Job Description
Absence Management Specialist
Job Location: Virtual within a commutable distance of Bloomfield, CT or Tampa, FL. New Hires must live within a commutable distance of Bloomfield, CT or Tampa, FL.
Training: IN-PERSON TRAINING for 4 weeks, Monday through Friday, 8:00AM - 4:30 PM.
Key Responsibilities:
* Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
* Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state and company policies.
* Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers and other key stakeholders necessary to appropriately determine liability.
* Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s).
* Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements.
* Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy and a positive claimant experience.
* Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality.
Essential Business Experience and Technical Skills:
Required
* New hires should live a commutable distance from the site the role is posted in.
* Strong communication skills, both written and oral.
* Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
* Strong Letter writing/Microsoft Word skills.
* 2+ years Customer Service background.
* High School Diploma or GED equivalent.
* This role has mandatory paid training starting on February 16th lasting 4 weeks. Candidates must be available and present for all training days.
Preferred
* 1+ years' experience in one or more leave State and Federal Leave Laws.
* Prior experience with PFML, FMLA, Absence Management or Disability Claims.
* Experience handling insurance claims (auto, home, life, etc.)
* College Degree / Higher Education.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at
[email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Job Tags
Work at office, Home office, Monday to Friday,