Job Description

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.   Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.   Join us to start  Caring. Connecting. Growing together.  

Reliant Medical Group is seeking an  Associate Patient Care Coordinator to join our growing geriatrics team. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work.

This position performs a full range of administrative support services for clinic/site including collection of co-payments, scheduling of patients for medical procedures, tests, associated ancillary services, and other related duties. Answers telephone calls for the department in the assigned department queue. Works with supervisor and other staff to meet metric expectations for phone service. Works to resolve patient complaints, provides education on processes and department scheduling procedures to ensure the highest level of patient/customer satisfaction.

Hours (38.75/week):  Monday - Friday between 8am - 5pm EST

Location : 5 Neponset Street, Worcester, MA

Primary Responsibilities:

• Verifies and updates demographics and other patient information including necessary consent and other documents

• Collects, and posts patient co-payments and other outstanding balances. Maintains collection records and makes daily cash deposits as assigned

• Schedules patients accurately, according to department protocols and provider preference

• Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report

• Provides education, estimate preparation, and other pre-appointment instruction as needed

• Receives and addresses patient-care-related telephone calls. Provides routine information on procedures and standard policies, and refers matters to the appropriate person within the department/site

• Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.

• Accurately and appropriately documents information in the electronic medical record system

• Receives and processes incoming and outgoing insurance referral requests based on department protocol

• Collaborates with staff, patients, and providers as needed to complete requests. Complete follow-up and documentation as needed

• Understands basic insurance concepts such as capitated patients, co-payment, co-insurance, and identifying scheduling procedures impacted by insurance like prior authorization and referral coordination

• Able to educate patients on these concepts and set appropriate timeline expectations

• Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner

• Processes department and provider mail and faxes in a timely and appropriate manner

• May escort patients to examination rooms and chaperone patients as required

• Able to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as needed

• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.

• Complies with established departmental policies, procedures, and objectives

• Participates in learning opportunities provided through the learning management system

• Participates in departmental meetings and huddles as directed by department leadership

• Regular, reliable, and predictable attendance is required

• Performs other similar and related duties as required or directed

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 1+ years of customer service, healthcare, and/or administrative experience

Preferred Qualifications:

• 2+ years of experience with customer service

• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

• Intermediate level of computer proficiency including MS Word, Excel, Outlook and the ability to use multiple web applications

• Knowledge of Epic EMR software

Soft Skills:  

• Ability to work independently and maintain good judgment and accountability 

• Demonstrated ability to work well with health care providers 

• Strong organizational and time management skills 

• Ability to multi-task and prioritize tasks to meet all deadlines 

• Ability to work well under pressure in a fast-paced environment 

• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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