Job Description

Client: CBTS

Title: Cisco Engineer (CCNA)

Location: Madisonville, KY M-F 8am 5pm

Duration: Direct Hire

Pay: $75,000 + 10% Bonus (Yearly)

CBTS is searching for a certified Cisco CCNA Engineer level 2 to support the deployment, build, and operational maintenance of an enterprise Cisco networking infrastructure environment. This environment includes routers, switches, and firewalls . The ideal candidate will have hands-on experience in network monitoring tools and a solid understanding of ServiceNow for creating, triaging, and resolving network tickets. This role is perfect for someone who holds a CCNA and 3+ years of professional experience , is detail-oriented, and eager to grow in enterprise networking.

Key Responsibilities

Deployment & Build

• Install, configure, and validate Cisco routers, switches, and firewalls (e.g., ISR/ASR, Catalyst/Nexus, ASA/FTD).
• Implement basic L2/L3 configurations: VLANs, trunks, EtherChannel, STP, inter-VLAN routing, static routes, and OSPF/EIGRP (entry-level scope).
• Apply and document firewall policy changes under supervision (ACLs, NAT, basic rule hygiene).
• Execute network changes following change management processes, with pre/post validation.

Operations & Maintenance

• Perform routine device health checks, backups, inventory updates, and OS/image management (planned upgrades under guidance).
• Troubleshoot network incidents: interface/duplex errors, routing reachability, DHCP/DNS issues at the network edge, and basic wireless connectivity escalations.
• Maintain configuration standards and runbooks; ensure compliance with operational and security baselines.

Monitoring & Incident Management

• Monitor network performance and availability using common tools (e.g., SolarWinds, PRTG, Thousand Eyes, DNACtooling may vary).
• Investigate alerts (latency, packet loss, interface down, CRC errors), escalate as needed, and drive resolution for Level 1/2 scope.
• Create, update, and resolve ServiceNow incidents, requests, and changes; ensure accurate categorization, impact/urgency, and documentation.
• Provide timely communications and status updates to stakeholders per SLA.

Collaboration & Documentation

• Partner with senior engineers, operations, and security teams on troubleshooting and deployments.
• Maintain clear, accurate network diagrams, asset records, and knowledge base articles.
• Contribute to continuous improvement by identifying recurring issues and recommending fixes or automation.

Requirements (Must-Have)

• Active Cisco CCNA certification .
• Hands-on experience deploying and maintaining Cisco routers, switches, and firewalls in a production or lab environment.
• Candidate needs to have basic Network Troubleshooting CLI experience with PING, TraceRoute, Etc.
• Proficiency with network monitoring tools (alert interpretation, root-cause basics, remediation steps).
• Experience using ServiceNow to create, triage, and resolve network-related tickets.
• Solid understanding of networking fundamentals: TCP/IP, subnetting, VLANs, trunking, STP, routing basics (static/OSPF/EIGRP), ACLs, NAT.
• Familiarity with CLI-based configuration and show/diagnostic commands (show ip interface brief, show run, show vlan, show cdp neighbors, etc.).
• Strong documentation, communication, and customer service skills.
• Ability to follow standardized procedures and operate within SLAs and change control processes.

Preferred Qualifications (Nice-to-Have)

• Exposure to Viptella SD-WAN build and Support
• Exposure to Cisco Firepower/FTD and ASA policy management; familiarity with FMC.
• Experience with Wireless LAN basics (controllers/APs, SSIDs, authentication flows).
• Basic understanding of VPNs (site-to-site, remote access) and QoS concepts.
• Experience with DNS/DHCP interactions at the network edge; familiarity with RADIUS/TACACS+ .
• Scripting or automation exposure (e.g., Python, Ansible) for tasks like backups or config checks.
• Knowledge of ITIL practices; prior work in a NOC or MSP environment.

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