Job Description

Join to apply for the Customer Care Advocate role at MetLife Warwick, RI. Virtual with in-person training. New hires should live within a commutable distance of Warwick, RI. Job Overview As a Customer Care Advocate, you’ll take inbound calls from family members, attorneys, and funeral homes regarding life insurance death claims. Whether helping someone start a new claim or providing updates on an existing claim, you’ll be a trusted voice during one of life’s most difficult moments. We’re looking for great listeners with a strong phone presence, empathy and attention to detail. If you thrive on helping others, providing clarity, and guiding people through challenging situations with care, this role is your opportunity to create meaningful impact. Key Responsibilities Virtual role works from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. New hires must complete training and nesting in-office from January 21st to March 11th. No PTO can be taken during the training period. Must adhere to strict start/end times. Position will move to virtual after successful completion of training. Attend required office visits at least once a month at the direction of leadership, including for monthly events, training, meetings, etc. Work required shift during hours of operation between 8:00 am to 8:00 pm ET, Monday through Friday. Must be flexible regarding the ability to work overtime &shift worked, which may change based on business need and bidding process. Consistently meet or exceed key performance indicators. Required Qualifications New hires should live a commutable distance from the site the role is posted in. High School Diploma or GED. Ability to navigate between multiple computer systems and applications simultaneously. Strong ability to multitask, navigate business procedures and problem solve. Ability to adapt to new technologies. Communicate complex verbal and written concepts with ease. Demonstrate empathy and active listening to others. Preferred Qualifications A passion for serving customers and a personal commitment to following through in a dynamic, fast‑paced environment. Higher education or professional certification. Insurance or financial service industry experience. Prior call center experience. Ability to prioritize and manage time effectively. Quickly grasp information and efficiently solve verbal challenges with strategic thinking. Business Category Global Customer Service & Operations Number of Openings 20 Salary & Benefits Competitive compensation starting at $20 per hour with paid training, comprehensive benefits and paid time off. The role may also be eligible for annual short‑term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits include healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. Company‑paid life insurance, legal services, a retirement pension fully funded by MetLife, 401(k) with employer matching, group discounts on voluntary insurance products, employee assistance program, digital mental health programs, parental leave, volunteer time off, tuition assistance and more. About MetLife Recognized on Fortune magazine’s list of the “World’s Most Admired Companies”, Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®. MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values – Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead – we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us! EEO Statement MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug‑free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. #J-18808-Ljbffr MetLife

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