Field Service Engineer/Technician(Biligual in Mandarin) Job at Bodorlaser Inc, Charlotte, NC

bnNIb3JZZlBYT0tCU01idmVxSWFZMXZV
  • Bodorlaser Inc
  • Charlotte, NC

Job Description

Job Description

Job Description

Description:

Company Summary:

Bodorlaser is a global leader in the development, production, and sales of laser-cutting machines. Headquartered in China and supported by a U.S. office in Schaumburg, Illinois, we serve over 150 countries with 24/7 service in 20 languages. With 3,000+ employees worldwide, our expert sales and support teams deliver cutting-edge solutions for industries including automotive, aerospace, electronics, and manufacturing. Known for precision, efficiency, and innovation, Bodorlaser is committed to customer satisfaction and fostering a workplace culture of collaboration, continuous learning, and global teamwork.

The salary range for this position is broad because we are considering candidates with a wide range of experience levels, and the salary will be vary based on factors like location and industry-specific benchmarks.

Summary:

To support customers with Bodor Lasers. Responsible for offering technical advice to customers and providing after-sales service in the field. The ideal candidates should have 3+ years of related experience on automated CNC machines or fiber laser machines .

Field Service Engineer/Technician Responsibilities:

  • Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat, and on-site visit.
  • Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems, and take appropriate action to resolve customer issues.
  • Track technical issues and incoming requests from customers.
  • Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
  • Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts.
  • Understand layout drawings and blueprints in the installation of equipment.
  • Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
  • Identify safety issues on the machines.
  • Provide customer trainings.
  • Write and compose service reports and expense reports.
  • Perform failure mode analyses and make upgrade recommendations.
  • Assist with the final integration and commissioning of complex automation projects as needed.
  • Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
  • Regular travel within assigned territories.
  • Other duties as assigned.
Requirements:

Field Service Engineer/Technician Preferred Qualifications:

  • Bachelor’s Degree in mechatronics, automation engineering, or electrical engineering from an accredited university.or equivalent with 2+ years’ experience on automated CNC machines.
  • Recent experience of installing, repairing, and diagnosing problems of automated CNC machines .
  • 3+ years’ related experience on automated CNC machines or fiber laser machines .
  • Familiar with engineering software, such as SolidWorks, AutoCAD, etc.
  • Able to read and interpret electrical and mechanical drawings and test equipment.
  • Excellent verbal and written communication skills.
  • Demonstrated technical writing skills
  • Proficiency in Microsoft Word, Excel, and remote communications.
  • Proficient at working independently and as part of a team in a fast-paced environment.
  • Mandarin Chinese reading and speaking ability is a plus.
  • Residing in the NC Area is preferred.
  • Self-driven and responsible.
  • Ability to work under pressure.
  • Ability to travel as required (local and domestic).
  • Ability to lift 50 lbs.

Location:

  • Our North American headquarters is located at Schaumburg, IL 60173.
  • Houston Branch: 19416 Park Row, #120, Houston, TX 77084.

Benefits & Perks:

  • Competitive compensation package
  • Company-paid medical insurance
  • Dental and vision insurance at low cost
  • Company paid basic life, short- & long-term disability insurance
  • 401(k) with employer match
  • (20) days of paid time off, and (11) paid holidays per year
  • FSA / HSA account
  • Birthday gifts
  • Holiday bonus
  • Employee assistance program
  • If interested in this outstanding opportunity, please submit your resume by responding to this job posting!

BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screen, in accordance with company policies and federal and state guidelines.

Compensation details: 70000-90000 Yearly Salary

PI258decbe02fd-25405-38668444

Job Tags

Temporary work, Work at office, Local area, Remote work, Worldwide,

Similar Jobs

Under Armour

Summer 2026 Internship, Engineering Job at Under Armour

 ...checkout processes, and refined storyboarding. What sets this internship apart is the immersive experience you'll gain. Collaborate...  ...cutting-edge CI/CD process for deploying code, and thrive in a remote work environment. Your toolkit will include TypeScript, React,... 

Brown University Health

Psychiatric Technician - Adolescent Behavioral Health Unit Job at Brown University Health

 ...safe and therapeutic milieu for patients on the Behavioral Health Unit. Provides services to the adult population.Brown University...  ...interact with patient/families as well as other members of the healthcare team.Manages aggressive/destructive behavior by providing timely... 

Evidence-Based Associates

Mental Health Coach Job at Evidence-Based Associates

 ...Mental Health Coach If you are passionate about working with/for vulnerable youth and families, implementing evidence-based models of treatment and care, we have a professional opportunity for you! The MST Coach is a specialized Case Planner role with a concentration... 

The Workforce Group

Emergency IT Section Chief: Humanitarian Ops (Washington) Job at The Workforce Group

A dedicated IT services firm is seeking an experienced Information Section Chief to support emergency operations. This role involves defining disaster recovery strategies and acting as a liaison between operational and IT teams. The ideal candidate must have strong technical...

Recidiviz

Full-Stack Software Engineer Job at Recidiviz

 ...then, weve built an A-team of software engineers, designers, product managers and domain experts, from companies like Google, Apple, Dropbox, Opower, and Sidewalk Labs. Recidiviz was part of Y-Combinators 2019 class and has received support from some of the most...