Job Description

Position Responsibilities Successfully completes high-quality, sophisticated long term care claims investigations Independently develops and drives a detailed investigative plan Acquires and reviews internal / external documents to support investigative activity and findings Conducts interviews of insureds, caregivers, and other involved parties Handles third party vendor(s) conducting long term care surveillance activities Regularly communicates findings and investigation status to Requesters Produces reports that are accurate and objective Presents case findings and recommendations for further action to department management and Requesters Optimally applies internal case management systems to keep department management updated and to plan / prioritize concurrent assignments Adheres to departmental, company and regulatory timelines, policies, and requirements When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as the need arises Mentors and trains more junior investigators on long term care claim cases and processes Ability to travel on short notice and responds to urgent long term care claim investigations Maintains knowledge of sophisticated investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics Maintains and continuously expands network of professional contacts Plays a major role in the department’s fraud awareness training program by developing and delivering appropriate material to employees Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations Required Qualifications Bachelor’s degree preferably in Criminal Justice or related field required; graduate work a plus 5+ years of proven track record in the investigation profession and/or financial services industry Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA) Preferred Qualifications Highly proficient in various computer applications (Microsoft products etc.) Sophisticated written and verbal communication skills Sophisticated analytical skills Sophisticated interviewing skills Ability to work in a dynamic environment Efficient and effective organizational skills Strong presentation skills Foreign language proficiency a plus When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit the Manulife website at this URL: Equal Opportunity Employer Manulife/John Hancock embraces diversity and is committed to fair recruitment, retention, advancement and compensation, without discrimination on the basis of protected characteristics as defined by applicable law. A Human Resources representative will assist applicants requesting a reasonable accommodation during the application process. To request an accommodation, contact [email protected]. Referenced Salary Location USA, Florida - Full Time Remote Working Arrangement Remote Salary Salary range is expected to be between $86,025.00 USD - $154,845.00 USD If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Actual salary will vary based on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees may participate in incentive programs and earn incentive compensation tied to performance. Manulife/John Hancock offers eligible employees a wide array of benefits including health, dental, mental health, vision, disability and life insurance, retirement plans, and paid time off. Details vary by location and eligibility. Know Your Rights • Family & Medical Leave • Employee Polygraph Protection • Right to Work • E-Verify #J-18808-Ljbffr Manulife

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