Job Description:
Job Title: Help Desk Analyst: Level 2.
Location: Columbus, OH (Hybrid).
Client: Edtech Client.
Type: Long term Contractual.
Work Authorization: Candidates must be authorized to work in the U.S. without current or future sponsorship requirements.
Please Note: **The candidates need to be currently living in the Columbus, OH area.**
Description:
First point of contact for the users who call our IT Service Desk
Answers incoming calls, self-service requests, emails, and chats
Tracks all information in ticketing system
Participates in knowledge management process to resolve tier 1 incidents and requests in a timely fashion and create new knowledge
Escalates unresolved problem/issues/requests to the proper resolver group
Troubleshoot basic end user issues on various software applications, hardware, network, and telecommunications systems and provide basic desktop support.
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
Become familiar with Service Desk policies and processes.
Become familiar with the Systems, Network, Core applications and each team in the IT Department.
Other duties as assigned by the Service Desk Manager.
Desired Qualifications:
2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
Demonstrate a general knowledge of operating systems and application software to provide a high level support.
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
Excellent oral and written communication skills.
Ability to provide technical support over the phone; excellent phone skills, professional demeanor.
Excellent problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Regards,
Purnima Pobbathy
Senior Technical Recruiter
972 737 8626
| [email protected] |Themesoft Inc |
...Passion, drive, and excitement all come together to make a stellar hygienist at UDA. We want you to come on board and help us shape Oral Health Care delivery into something that exceeds expectations each and every day. In your role, you will help support the success of...
...administration & operational staff, there is a career here for you. Join our team today! Job Summary Position title: Physician Assistant of Gastroenterology Job Summary: We are looking for specialized Gastroenterology Physician Assistants who not only specialize in...
Location: Pensacola, FLDepartment: Parts/WarehouseReports To: Parts ManagerJob Description:We are looking for a dependable and detail-oriented Parts Delivery Driver to join our team. This is an entry-level position with opportunities for advancement and promotion based...
A dedicated IT services firm is seeking an experienced Information Section Chief to support emergency operations. This role involves defining disaster recovery strategies and acting as a liaison between operational and IT teams. The ideal candidate must have strong technical...
...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home... ...be able and comfortable to working in an environment without immediate supervision Ability to read, understand, and follow...