Help Desk Specialist (Philadelphia) Job at Infojini Inc, Philadelphia, PA

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  • Infojini Inc
  • Philadelphia, PA

Job Description

Minimum skills and experience:

Minimum 2 years of experience working in a single point of contact help desk.

Experience using GroupLinks Everything Helpdesk application.

Strong customer service skills; telephone etiquette.

Good team-oriented interpersonal skills.

Good organizational skills.

Good analytical and problem-solving skills.

Good oral and written communications skills (technical and non-technical).

Strong understanding of the ACD system and trouble ticket process.

Job Tags

Part time,

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