Job Description

***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***

Functional Role: Help Desk 1 and 2

Technical Skills: Active Directory, Windows OS, Ticketing Systems, Imaging, Basic Networking

Pay: depends on level

Level 1- $36-48/hour

Level 2- $75,000-110,000/yearly

This is an excellent opportunity for someone who thrives in a hands-on environment and enjoys supporting a 250-user Windows environment where collaboration and versatility are key.

About the Role

The Help Desk Specialist will be responsible for delivering exceptional technical support across the organization. This role is 80% help desk , with opportunities to expand into other areas of ITincluding basic networking as part of an all hands on deck culture. The ideal candidate is resourceful, eager to learn, and comfortable wearing multiple hats in a fast-paced setting.

Key Responsibilities

• Provide Level 1 or Level 2 technical support for end users in a Windows environment
• Manage and maintain Active Directory , including user accounts and Group Policy assignments
• Perform imaging and deployment of workstations
• Work within a ticketing system (experience with any platform is acceptable)
• Troubleshoot hardware, software, and connectivity issues
• Collaborate with the IT team and support a wide range of technology needs across the organization
• Assist with basic networking tasks as skills develop

Qualifications

For Level 1 (Help Desk Specialist):

• 25 years of IT support experience
• Strong troubleshooting skills in Windows OS and common business applications
• Familiarity with Active Directory and workstation imaging
• Customer-serviceoriented mindset

For Level 2 (Senior Help Desk Specialist):

• 5+ years of IT support experience
• Advanced troubleshooting capability across Windows systems
• Hands-on experience with AD administration and Group Policy
• Ability to take ownership of more complex support issues

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