Help Desk Technician (Beckley) Job at Techgene Solutions, Beckley, WV

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  • Techgene Solutions
  • Beckley, WV

Job Description

Job Summary

We are seeking a skilled Helpdesk Technician with 24 years of experience to provide first-level and second-level technical support for end users. The candidate should have strong troubleshooting skills, experience supporting Windows environments, and a customer-focused attitude.

Key Responsibilities

  • Provide Tier 1 and Tier 2 technical support via phone, email, and onsite.
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment.
  • Support installation, configuration, and maintenance of operating systems and software applications.
  • Assist with network connectivity issues, VPN support, and basic troubleshooting of routers/switches.
  • Create, update, and resolve tickets in the IT ticketing system.
  • Handle user account setup, password resets, and permissions in Active Directory and Office 365.
  • Support hardware upgrades, patch deployment, and system maintenance activities.
  • Document procedures, solutions, and maintain the knowledge base.
  • Escalate unresolved issues to senior IT staff when needed.

Job Tags

Part time, Work at office,

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