This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations.
Responsibilities:
80% Resolve computer support problems
10% Help Desk documentation, records and procedures
10% Training and Quality Improvement
Key Competencies
Team player Excellent customer service Ability to be self-directed
Planning & Organizing Problem Solving Time management
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