We are looking for a highly motivated and customer-focused Help Desk Analyst to be the first point of contact for all technology-related issues. This role is crucial for ensuring the smooth daily operation of our business. As a small team, this position requires a broad skillset, strong problem-solving abilities, and a proactive approach to maintaining our IT environment.
Key Responsibilities
Technical Support and Troubleshooting (Tier 1 & 2)
System and Infrastructure Maintenance
Documentation and Training
Customer Service and Communication
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