Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Bookkeeping: keep accurate records of all hotel guest account information
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Mitigate customer complaints as needed
• You must have an outgoing personality. This is a job in Hospitality, and Hospitality just means being friendly, being able to talk to strangers, and actually enjoying helping people. Working with people should make you happy. Our guests are coming in for various reasons, and we do not know what they are going through, but it doesn't matter. We are here to help them have the Best Stay Ever. If you want to join a tea m that believes in making sure our Guests are happy, then please apply today.

Qualifications:

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent

About Company: When you join our Hampton Family, you will receive benefits that are the BEST IN OUR BUSINESS. We appreciate our Team Members, and we want to make sure we have the correct people in place so that our hotel stands a little taller. With these benefits, we think we are certainly able to do this. If you are hired, you will receive the following: PTO (PAID TIME OFF) BIRTHDAY (PAID DAY OFF) 401(k) TIP PROGRAM EMPLOYEE HOTEL DISCOUNTS BONUS PAY OPPORTUNITY FOR GROWTH AND SO MUCH MORE. We will treat you better than family, and we expect you to be a genuinely friendly, outgoing person. You will meet a guest in our hallway, and you will automatically speak and smile. This will just become a habit to ensure we have the most friendly and caring team in town. We have 96 rooms available. Our Hotel is loved by so many Guests, they can trust us to stay and feel safe. They know what they are getting when staying with us.

Job Tags

Work at office,

Similar Jobs