Hotel Front Desk Receptionist Job at Hotel Lotus Merriam/Kansas City, Merriam, KS

bWNYb3JZek1YdUNKUzhub2Zhb2RabGpTeVE9PQ==
  • Hotel Lotus Merriam/Kansas City
  • Merriam, KS

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

  • Communicate with housekeeping to make sure guest rooms are ready
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
  • Comfortable taking telephone calls and mitigating stressful situations
  • High school graduate, GED recipient, or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
About Company: Began as a small company with a single hotel and one man’s vision to create a luxury experience accessible to everyone. From humble beginnings, Lotus Hospitality has expanded to operate seven hotels in less than a decade. Mark learned through years of hard work and experience how to capitalize on opportunities and maximize the potential of underperforming projects. From the execution of the company’s first major project in Kansas City, Lotus Hospitality’s unique new properties and historic refurbishments have changed the landscape of the city and sparked growth throughout the downtown corridor. But we’re nowhere close to finished.

Job Tags

Work at office,

Similar Jobs

Securitas

Receptionist Security Officer Job at Securitas

 ...Receptionist Security Officer Wage: $16.06/ hour Availability 2nd & 3rd Shift (32 hours per week) We help make your world a safer...  ..., you are a great fit for this role. No customer service experience? No problem! With a friendly and positive attitude, we will provide... 

Under Armour

Summer 2026 Internship, Engineering Job at Under Armour

 ...checkout processes, and refined storyboarding. What sets this internship apart is the immersive experience you'll gain. Collaborate...  ...cutting-edge CI/CD process for deploying code, and thrive in a remote work environment. Your toolkit will include TypeScript, React,... 

American Traveler

Travel Intensive Care Unit (ICU) Registered Nurse Job at American Traveler

 ...Traveler is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Tuba City, Arizona. Job Description...  ...community environment Must be comfortable working in a remote, rural healthcare setting \n \n Requirements\n Active AZ or compact state... 

Maxion Research

Paid Market Influence Consultant (Hiring Immediately) Job at Maxion Research

 ...from our partners and sponsors in exchange for your feedback. - Be the first to test and experience products before they hit the market. - Flexibility to work from home and create your ideal work-life balance. Who Should Apply? Whether you're looking for part-... 

Ascot Pierce LLC

Forensic Electrical Engineer Job at Ascot Pierce LLC

Job Overview We are seeking an experienced and detailoriented Forensic Electrical Engineer to join our investigative team. The role involves conducting forensic evaluations of electrical systems and components to determine the cause and origin of failures, particularly...