Service Advisor Job at Direct Discount Tire, Stillwater, OK

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  • Direct Discount Tire
  • Stillwater, OK

Job Description

Job Description

Job Description

Direct Discount Tire currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of representing the company's face. Experience in automotive repair and maintenance, as well as tire sales and maintenance, is a definite plus. This job is demanding and competitive, requiring an individual with a positive attitude, a strong work ethic, and a genuine commitment to delivering exceptional customer service.

The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.

Essential Functions

  • Promptly meet and greet every service customer in a friendly and courteous manner.
  • Listen to customers' reasons for bringing their vehicle to the service department.
  • Offer logical diagnostic services or repairs to satisfy the customers' concerns.
  • Provide accurate estimates for all the services or repairs recommended.
  • Maintain open communication with technicians and the shop foreman regarding job status updates.
  • Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues.
  • Make policy adjustments within the guidelines and budgets established by management.
  • Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
  • Write and complete work orders, explain the work done to the customer, and collect payments.
  • Strive to ensure that every customer is very satisfied with the level of service the shop offers.
  • Provide superior customer service at all times.
  • Make yourself available for and complete all required and additional training the Company offers.
  • Perform other duties as required by management.
  • Adhere to company policies and legal regulations at all times when conducting business.

  • Customer Service background
  • Automotive background
  • Able to stand for long periods
  • Ability to work with computer system
  • Learn Tiremaster program

Compensation details: 16-18 Hourly Wage

PIf9871523514c-25405-38984377

Job Tags

Hourly pay,

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