Job Description

Job Description

Job Description

First Financial Federal Credit UnionJob Description

Job Title: Assistant Branch Manager

Department: Branch Operations

Reports To: Branch Manager

Salary Grade(s): 10-11

EEO-1 Job Class: 1.2 - First/Mid Level Officials and Managers

FLSA Status: Non-exempt/Exempt

☒ Full-time

☐ Part-time

☐ Temporary

Location: Branches

☐ Telework Work Possible (if checked)

Important: See Telework Policy for Additional Criteria

Function:

Assists the Branch Manager in all aspects of branch management, focusing on staff and business development as well as service delivery. Represents the Credit Union to prospective and existing members. Serves as a role model in knowledge, skill, and expertise to effectively cross-sell Credit Union products and services. Trains, coaches, and mentors all branch staff to enhance their performance, ability to provide optimum member service, and career advancement. Acts in capacity of Branch Manager as needed. Provides support to all credit union departments. Performs all responsibilities of the position in support of our Core 4 Values.

Position Requirements:

GENERAL:

• Patient, good role model, professional
• Organized, objective, service-oriented
• Strong communication skills

EXPERIENCE: 1 or more years of managerial experience

EDUCATION: High school diploma or GED equivalent. Preferred: Some college leading to a degree

An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Duties:

ESSENTIAL REQUIREMENTS

• Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security.
• Maintains strict confidentiality regarding security, policies, procedures, employee, and member information.
• Models exceptional member service delivery to provide memorable experiences, resulting in improved engagement

and positive feedback (NPS).

• Utilizes effective communication skills and follow-through in assisting staff and members.
• Maintains thorough knowledge of services and products, displays strong cross selling skills.
• Displays excellent organizational skills, attention to detail, and technical proficiency.
• Serves as role model through a positive and professional demeanor by exhibiting dependability, accountability, impartiality and support of common Credit Union goals, policies, and decisions.
• Management team member to resolve after-hour ATM problems for branch network.

BRANCH OPERATIONS

• Assists Branch Manager in ensuring the branch operations and service delivery support our Core 4 values, including

but not limited to:

1. Focusing on service delivery and time management in handling member requests
2. Interceding in employee/member interactions as necessary, offering additional assistance, answering questions,

and making exceptions

1. Acknowledging and responding to members from Member Satisfaction Surveys in a timely manner
   1. Providing Medallion Signature Guarantees and notary services
   2. Reviewing completed work for accuracy and quality control; documents and oversees corrections
2. Relays errors to staff and coaches on best practices to minimize mistakes, striving for accuracy
3. Overseeing consistent and appropriate documentation of member interactions through use of CRM
   1. Assisting with management of credit union procedures and content review (Foogle, Website)
   2. Providing overrides up to level 8 and approving wire transfers, new accounts, and voiding transactions
   3. Vault and ATM management
   4. Safeguarding branch office (including staff) by adhering to opening and closing procedures
   5. Responsible for branch keys and security information, to include alarm codes and safe combinations
   6. Fraud prevention and detection on behalf of First Financial

STAFF DEVELOPMENT

• Coaches, motivates, and supervises staff; ensures adequate opportunities are given to cultivate/enhance skills for

staff; addresses issues as they arise.

• Demonstrates ability to work well with varied personalities, adjusting leadership style to individual.
• Assumes responsibility for the continued development of branch personnel beyond formal training; recommends additional training as needed.
• Aids and inspires branch staff to identify opportunities for cross selling products and services.
• Acknowledges employee successes; provides feedback, assists with staff assessments/disciplinary actions.
• Provides ongoing training support for branch staff.
• Conveys employee’s readiness for additional responsibility and/or promotion to next level of FSR.
• Documents branch employee absences and communicates information to adjust staffing as needed.

ADDITIONAL CONTRIBUTIONS

• Contributes a relentless effort in assisting internal departments to strengthen and grow the CU.
• Demonstrates involvement within the community through participation in volunteer opportunities
• Actively supports Marketing events and initiatives
• Assists in management of support for the Member Services Call Center
• Takes an active role in supporting credit union initiatives as a project team member

SENIOR ASSISTANT BRANCH MANAGER ROLE:

• Navigates the many nuances of managing the main branch which includes:
  1. Increased member traffic with more unique activity requiring enhanced focus on service delivery
  2. Managing, coaching, and supervision of 6+ employees
  3. Complexities of training branch environment
• Employee related responsibilities
  1. Assumes an advanced role in employee development
  2. Heightened participation in employee discussions and performance reviews
  3. Increased role in development, observation, and assessment of new hires
  4. Provides ongoing support and training of new hires (post training program)
• Operational Responsibilities
  • o Ongoing assessment and review of Training Program
  • o Documents and critiques trainers’ techniques, effectiveness, thoroughness, and adeptness in serving as a role model for staff
  • Demonstrates initiative in monitoring changes and new processes, works with trainers to create and

incorporate into procedures

1. Assists in employee timecard management
2. May serve as Management Leader for weekend ATM response
3. In-Branch issuance of debit cards.

• Adheres to controls related to plastic management and auditing for debit cards

Performs other related duties of similar scope and complexity.

Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position. Accountable for reading, understanding, and acting on the contents of all Company-assigned and/or job-related Compliance Programs, regulations, and policies and procedures, as well as ensuring Compliance Training assignments are completed by established due dates. This includes, but is not limited to, understanding, and identifying compliance risks impacting First Financial, ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Completes certifications to perform Medallion Signature Guarantees and Notary Services.

Equal Opportunity Employment

First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.

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