Job Description
The Delivery Coordination Associate (DCA) is an office-based position that plays a key role in patient and provider customer service. The DCA must coordinate the administration of a treatment, whether in a Doctor’s Office, or at another designated site. The DCA must ensure patient and prescriber’s satisfaction through personal attention, and an efficient, transparent and simple process from end to end.
They must answer questions and inquiries, troubleshoot problems, provide information and handle complaints in order to improve service. DCA are required to make outbound calls to follow up with patients and HCP offices.
Responsibilities include, but are not limited to:
Other analogous duties may be assigned from time to time as needed by Alivia.
Minimum requirements:
EEOC F/M/D/V
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