Help Desk Technician Job at BDR Solutions LLC, Leesburg, VA

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  • BDR Solutions LLC
  • Leesburg, VA

Job Description

Job Description

Position: Help Desk Technician

Organization: BDR Solutions LLC

Job Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to tickets and emails from users seeking help
  • Diagnose and resolve technical hardware and software issues
  • Install, modify, and repair computer hardware and software
  • Maintain a log of all issues and their resolution for future reference
  • Set up new accounts, reset passwords, and assist with other account-related tasks
  • Ensure proper functioning of computer systems and network connections
  • Collaborate with IT team members to escalate technical issues when needed

Essential Qualifications:

  • Minimum of 1 year experience in a help desk or technical support role
  • Specialization in Systems Administration
  • Strong communication and interpersonal skills
  • Ability to troubleshoot and resolve technical issues efficiently
  • Attention to detail and problem-solving skills

Desired Experience:

  • 2 years of experience in a help desk or technical support role
  • Experience working in a healthcare or government setting

Salary & Benefits:

  • Minimum Salary: $30 per hour
  • Maximum Salary: $40 per hour
  • Currency: USD
  • Frequency: Hourly

Job Tags

Hourly pay,

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