IT Help Desk Specialist Job at Revel Staffing, Indianapolis, IN

bXNibm80bktXZWVJUzhycWRxa2VaMTdReWc9PQ==
  • Revel Staffing
  • Indianapolis, IN

Job Description

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.

Key Responsibilities

  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).

  • Provide first-level support for common issues including:

    • Password resets and account lockouts

    • EMR/EHR and healthcare application access issues

    • VPN, email, and basic connectivity problems

  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.

  • Properly document all incidents, actions taken, and resolutions in the ticketing system.

  • Escalate complex issues to higher-level support or application teams as needed.

  • Deliver outstanding customer service to users of all technical skill levels and backgrounds.

  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.

  • Support increased call volumes during peak periods and special projects.

Qualifications

  • High school diploma or GED required; associate degree in IT or related field preferred.

  • MediClear Certification (or equivalent HIPAA certificate) required.

  • 1+ year of IT help desk, service desk, or technical support experience preferred.

  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).

  • Strong verbal and written communication skills with a clear, customer-first mindset.

  • Ability to work from scripts, knowledge base articles, and standard operating procedures.

  • Comfortable handling high call volumes and managing multiple tickets at once.

  • Strong problem-solving skills and the ability to remain calm and professional under pressure.

Job Tags

Full time,

Similar Jobs

Recidiviz

Full-Stack Software Engineer Job at Recidiviz

 ...then, weve built an A-team of software engineers, designers, product managers and domain experts, from companies like Google, Apple, Dropbox, Opower, and Sidewalk Labs. Recidiviz was part of Y-Combinators 2019 class and has received support from some of the most... 

The Wine Group The Wine Group

National Account Manager, Sams Club Job at The Wine Group The Wine Group

 ...Job Description: JOB SUMMARY The National Account Manager, Sam's Club, is responsible for delivering the Annual Operating Plan (AOP) and executing customer strategies for Sam's Club within the beverage/alcohol category. This role manages distribution, program... 

Brown University Health

Psychiatric Technician - Adolescent Behavioral Health Unit Job at Brown University Health

 ...safe and therapeutic milieu for patients on the Behavioral Health Unit. Provides services to the adult population.Brown University...  ...interact with patient/families as well as other members of the healthcare team.Manages aggressive/destructive behavior by providing timely... 

Under Armour

Summer 2026 Internship, Engineering Job at Under Armour

 ...checkout processes, and refined storyboarding. What sets this internship apart is the immersive experience you'll gain. Collaborate...  ...cutting-edge CI/CD process for deploying code, and thrive in a remote work environment. Your toolkit will include TypeScript, React,... 

Department of Social Services

Administrative Law Judge Job at Department of Social Services

 ...proper flow of cases assigned by the Supervising Administrative Law Judge (SALJ). Submits timely and legally correct final and proposed...  ...to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, drivers license number (unless required),...