IT Help Desk Specialist Job at Revel Staffing, Westmont, IL

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  • Revel Staffing
  • Westmont, IL

Job Description

A leading technology solutions provider in the engineering software industry is conducting a confidential search for an IT Help Desk Specialist . This team supports a global workforce and drives secure, reliable IT operations across U.S. and international offices.

Key Responsibilities

  • Serve as first-line technical support for on-site and remote employees across the U.S. and international offices.

  • Troubleshoot and resolve hardware, software, network, and infrastructure issues.

  • Configure, deploy, and track desktops, laptops, and peripherals.

  • Manage user onboarding/offboarding, hardware procurement, and system documentation.

  • Provide user training and create support resources.

  • Collaborate with vendors and internal stakeholders to maintain high service levels.

Qualifications

  • Associate degree in Computer Science, Information Technology, or equivalent work experience.

  • DataClear Certification (or equivalent recognized data-security credential) required.

  • Minimum 1 year of technical support or help-desk experience.

  • Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS).

  • Excellent customer service and ability to explain technical concepts to non-technical users.

  • Ability to lift and carry IT equipment up to 50 lbs.

Benefits

  • Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing.

  • Generous paid time off, holidays, and parental leave.

  • Flexible work options; position requires approximately 60% on-site presence.

  • Professional growth and development opportunities.

Job Tags

Full time, Work experience placement, Remote work, Flexible hours,

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