Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
Support customers with order, inventory, and shipping workflows
Troubleshoot syncing, stock, and fulfillment issues
Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
Provide product guidance and best practices
Log issues and escalate when needed
What We’re Looking For
2+ years in technical support, customer service, or e-commerce ops
Familiarity with OMS, IMS, and shipping workflows
Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
Excellent written communication (chat/email support)
Strong troubleshooting and problem-solving skills
Coachable, curious, and eager to learn
Intercom experience (FinAI, automations) a plus
Why Join Us
Competitive salary + performance incentives
Benefits + 401(k) with company contributions
Additional perks and benefits
A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Remote work,

Similar Jobs

Continental Tide Defense System INC.

Marine Electrician I Job at Continental Tide Defense System INC.

...Philadelphia; San Diego, CA; Bremerton, WA and Norfolk, VA. We specialize in providing engineering and industrial services to the US Navy, Coast Guard, Military Sealift Command, and other Department of Defense Organizations. At Continental Tide, we understand that a...

InterEx Group

Videographer (Miami) Job at InterEx Group

Work directly with Jamie Fraser , CEO of InterEx Group a double award-winning entrepreneur and one of the fastest-growing creators in the business space. &##128640; This is a rare opportunity to help shape a global personal brand, travel, and produce content at the highest...

UW Health

Senior - Medical Lab Technician Job at UW Health

Job Description UW Health is seeking a Medical Lab Technician Senior for a job in MADISON, Wisconsin. Job Description & Requirements Specialty: Medical Lab Technician Discipline: Allied Health Professional Duration: Ongoing Employment Type: Staff ...

Pactiv Evergreen - North America

Electrician Job at Pactiv Evergreen - North America

Job Description Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Diagnose malfunctioning systems and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem. Inspect electrical systems, equipment, and...

TriSMART Solar LLC

Solar Installer Job at TriSMART Solar LLC

...Job Description Job Description Now Hiring: Solar Installers $56/PANEL/TEAM | TRAINING PROVIDED | GROW WITH THE SUN Want a job... ...literally changing the world? Come build the future of clean energy with TriSMART Solar, where every panel you install helps a family...

L1 Customer Support Agent Job at Goflow, North Bergen, NJ

bU1YcG80M05XZUtJVGNmdmVxd2NaMS9ReWc9PQ==