L1 Customer Support Agent Job at Goflow, North Bergen, NJ

bU1YcG80M05XZUtJVGNmdmVxd2NaMS9ReWc9PQ==
  • Goflow
  • North Bergen, NJ

Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
  • Support customers with order, inventory, and shipping workflows
  • Troubleshoot syncing, stock, and fulfillment issues
  • Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
  • Provide product guidance and best practices
  • Log issues and escalate when needed
What We’re Looking For
  • 2+ years in technical support, customer service, or e-commerce ops
  • Familiarity with OMS, IMS, and shipping workflows
  • Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
  • Excellent written communication (chat/email support)
  • Strong troubleshooting and problem-solving skills
  • Coachable, curious, and eager to learn
  • Intercom experience (FinAI, automations) a plus
Why Join Us
  • Competitive salary + performance incentives
  • Benefits + 401(k) with company contributions
  • Additional perks and benefits
  • A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Remote work,

Similar Jobs

SynergisticIT

Junior Mern Stack Developer Job at SynergisticIT

 ...tech layoffs. The job market is flooded with hundreds and thousands of laid-off jobseekers competing with existing jobseekers. For entry-level job seekers to get client interviews and jobs they need to differentiate themselves by ensuring they have exceptional skills and... 

USASJB

Remote Data Entry Agent - Work at Home Job at USASJB

 ...Remote Data Entry Agent - Work at Home Work from Home Survey Taker (Side Gig) We are looking for people...  ...to paid research: you can either take part in person or online. This is a great...  ...see products before the public. Part-time job. Work from home. Anyone looking... 

Phillips Infrastructure

Project Engineer Job at Phillips Infrastructure

 ...Summary: The Project Engineer in this role is responsible for planning, developing, coordinating, and managing onsite construction engineering activities for large, extensive projects in the heavy civil/power construction industry, encompassing grading, clearing, and... 

Virgo and Aries Llc

Remote Customer Service Representative 1 Job at Virgo and Aries Llc

 ...Dream Team - Deliver Outstanding Customer Service from our select locations!...  ...and thrive in a remote work environment? If so, we want you...  ...# No Chromebooks or Macs - Apple products are not compatible...  ...remotely from the comfort of your home or preferred location ... 

TNT Delivers LLC

CDL Class A Truck Driver Job at TNT Delivers LLC

 ...Description We are seeking a dependable and organized Class A truck driver who possesses a great deal of physical and mental stamina who...  ...driver for each passed inspection, you will be paid for any extra CDL holdings you obtain while with us such as dubbles, tankers,...