Remote Help-Desk Technician II Job at SGS Consulting, Tennessee

a3NMbXFZL01YT0dNUzhmcWRxa2FZMS9R
  • SGS Consulting
  • Tennessee

Job Description

Job Responsibilities:

  • Monitor and manage support tickets, ensuring timely resolution of customer requests.
  • Provide high-level support for Salesforce, Outlook, and network connectivity issues.
  • Handle critical systems, analyze data, and provide insights to fulfill customer requests.
  • Oversee VIP accounts and support sales teams with connection readiness.
  • Assist with customer escalations and ensure team quality standards of service.
  • Train, coach, and upskill Remote Support Technicians in daily tasks.
  • Perform predictive/condition-based analyses of data and develop actionable recommendations.
  • Interact with customers via phone, chat, and email to provide remote troubleshooting support.
  • Create cases and initiate work orders for Field Services as needed.
  • Collaborate with a network of experts for advanced support and data analysis.

Skills:

  • Strong proficiency in Salesforce and Outlook, with superuser knowledge of Outlook for support.
  • Networking skills, particularly in network connectivity and troubleshooting.
  • Excellent organizational skills and the ability to shift priorities based on urgency.
  • Strong communication skills for interacting with customers and vendors.
  • Ability to work independently and manage multiple tasks without guidance.

Education/Experience:

  • Dependable team player with a strong understanding of critical power and cooling systems.
  • Experience in remote support and troubleshooting in a technical environment.
  • Ability to analyze data and generate meaningful insights for customer actions.
  • Must be available to work Monday to Friday, 8 AM – 5 PM Central Time.

Job Tags

Monday to Friday, Shift work,

Similar Jobs

The Wine Group The Wine Group

National Account Manager, Sams Club Job at The Wine Group The Wine Group

 ...Job Description: JOB SUMMARY The National Account Manager, Sam's Club, is responsible for delivering the Annual Operating Plan (AOP) and executing customer strategies for Sam's Club within the beverage/alcohol category. This role manages distribution, program... 

Member First Mortgage LLC

Senior Conventional Underwriter (REMOTE) Job at Member First Mortgage LLC

 ...Job Description Job Description Senior Conventional Underwriter Top of Form Job Details Job Location: Remote - Grand Rapids, MI Remote Type: Fully Remote Description Member First Mortgage is seeking a Senior Conventional Underwriter for our growing... 

Brown University Health

Psychiatric Technician - Adolescent Behavioral Health Unit Job at Brown University Health

 ...safe and therapeutic milieu for patients on the Behavioral Health Unit. Provides services to the adult population.Brown University...  ...interact with patient/families as well as other members of the healthcare team.Manages aggressive/destructive behavior by providing timely... 

Monte Nido&Affiliates, LLC

Recovery Coach Job at Monte Nido&Affiliates, LLC

Monte Nido & Affiliates, a renowned leader in the treatment of eating disorders, seeks a dedicated Recovery Coach to join our committed team. In this role, you will support individuals through tailored clinical and nutritional pathways that are crafted to meet each client... 

American Traveler

Travel Intensive Care Unit (ICU) Registered Nurse Job at American Traveler

 ...Traveler is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Tuba City, Arizona. Job Description...  ...community environment Must be comfortable working in a remote, rural healthcare setting \n \n Requirements\n Active AZ or compact state...